FAQs
Have a question ? We are here to help.
Is the shipping free?
Yes, we offer free standard shipping on all orders within the United States.
When will I receive my item?
Domestic orders typically arrive within 3-5 business days. Delivery times are estimated and may vary depending on your location, weather conditions, or other unforeseen factors.
Can I change or return my item?
We hope you love your purchase, but if you need to make a change or return your item, we’ve got you covered! You can initiate a return or exchange within 30 days of receiving your order. Please ensure the product is in its original condition and packaging. For more information on our return policy, please visit our Returns & Exchanges page.
Frequently Asked Questions
- Q: What material is the Go Rhino SRM500 roof rack made of? A: The Go Rhino SRM500 roof rack is made of aluminum. This lightweight yet durable material enhances the rack's strength and resistance to rust.
- Q: What are the dimensions of the Go Rhino SRM500 roof rack? A: The Go Rhino SRM500 roof rack measures fifty-five inches in length, thirteen inches in width, and seven inches in height. It is designed to fit various vehicle types.
- Q: What is the load rating for the Go Rhino SRM500 roof rack? A: The load rating for the Go Rhino SRM500 roof rack depends on the consumer's choice of mounting system. It is essential to choose a compatible mounting system.
- Q: How do I install the Go Rhino SRM500 roof rack? A: To install the Go Rhino SRM500 roof rack, use the included U-bolt clamps to secure it to your vehicle's cross bars. Ensure it is tightly fitted for safe usage.
- Q: Can the Go Rhino SRM500 roof rack hold large items? A: Yes, the Go Rhino SRM500 roof rack is designed to hold large items like tents, paddleboards, and kayaks. Its flat design provides a stable platform for transporting such gear.
- Q: Are the cross members on the Go Rhino SRM500 predrilled for lights? A: Yes, the front and rear cross members of the Go Rhino SRM500 are predrilled for light installation. This feature allows for easy mounting of additional lighting.
- Q: How do I clean the Go Rhino SRM500 roof rack? A: To clean the Go Rhino SRM500 roof rack, use mild soap and water with a soft cloth. Avoid abrasive cleaners that could damage the aluminum finish.
- Q: Is the Go Rhino SRM500 roof rack safe for carrying heavy loads? A: Yes, the Go Rhino SRM500 roof rack is designed to safely carry heavy loads, provided it is used within the limits of the chosen mounting system. Always check compatibility before loading.
- Q: What should I do if my Go Rhino SRM500 roof rack arrives damaged? A: If your Go Rhino SRM500 roof rack arrives damaged, contact customer support immediately. They will provide instructions for returns and replacements.
- Q: Can I use the Go Rhino SRM500 roof rack with any vehicle? A: The Go Rhino SRM500 roof rack is compatible with many vehicle styles, but it's important to ensure your vehicle has suitable cross bars for installation.
- Q: How do I ensure my Go Rhino SRM500 roof rack stays in good condition? A: To maintain your Go Rhino SRM500 roof rack, regularly check for loose bolts and clean it to prevent corrosion. Proper care extends the rack's lifespan.
- Q: Is the Go Rhino SRM500 suitable for off-road use? A: Yes, the Go Rhino SRM500 is suitable for off-road use due to its sturdy aluminum construction and secure mounting options. Ensure your load is balanced when off-roading.
- Q: What accessories can I mount on the Go Rhino SRM500 roof rack? A: You can mount various accessories on the Go Rhino SRM500 roof rack using the extruded aluminum cross bars' four channels. Standard hardware is recommended for attachment.
- Q: How does the design of the Go Rhino SRM500 help with aerodynamics? A: The low-profile, flat design of the Go Rhino SRM500 roof rack minimizes wind resistance, which can improve fuel efficiency while driving.
- Q: Is the Go Rhino SRM500 roof rack easy to remove when not in use? A: Yes, the Go Rhino SRM500 roof rack can be easily removed when not in use. Simply detach the U-bolt clamps from the cross bars.