FAQs
Have a question ? We are here to help.
Is the shipping free?
Yes, we offer free standard shipping on all orders within the United States.
When will I receive my item?
Domestic orders typically arrive within 3-5 business days. Delivery times are estimated and may vary depending on your location, weather conditions, or other unforeseen factors.
Can I change or return my item?
We hope you love your purchase, but if you need to make a change or return your item, we’ve got you covered! You can initiate a return or exchange within 30 days of receiving your order. Please ensure the product is in its original condition and packaging. For more information on our return policy, please visit our Returns & Exchanges page.
Frequently Asked Questions
- Q: What is the material of the Dorman 599-962 Electric Engine Water Pump? A: The Dorman 599-962 Electric Engine Water Pump is made of aluminum. This upgrade from the original plastic design enhances durability and prevents cracking.
- Q: What are the dimensions of this water pump? A: The dimensions of the Dorman 599-962 water pump are ten point thirty-one inches in length, seven point fifty-six inches in width, and six point zero two inches in height.
- Q: Does the Dorman 599-962 have upgraded electronics? A: Yes, the Dorman 599-962 features an updated printed circuit board. This design improves integration with the factory engine control module for enhanced reliability.
- Q: How do I install the Dorman 599-962 Electric Engine Water Pump? A: To install the Dorman 599-962, first ensure the vehicle is turned off and cool. Remove the old pump and install the new one by following the manufacturer's installation guidelines.
- Q: Is the Dorman 599-962 suitable for my BMW model? A: Yes, the Dorman 599-962 is compatible with various BMW models. Use the garage tool to confirm fitment based on your specific make, model, and trim.
- Q: How do I ensure the right fit for my vehicle? A: To ensure the right fit for your vehicle, input your make, model, and trim level into the garage tool provided by the manufacturer.
- Q: What maintenance is required for this water pump? A: The Dorman 599-962 requires no special maintenance beyond regular vehicle checks. Ensure coolant levels are adequate and inspect for leaks periodically.
- Q: Is there a warranty for the Dorman 599-962? A: Yes, the Dorman 599-962 typically comes with a warranty. Check the manufacturer's details for specific warranty terms and conditions.
- Q: What if the water pump arrives damaged? A: If the Dorman 599-962 arrives damaged, you should contact the seller immediately. Most retailers provide instructions for returns or exchanges in such cases.
- Q: Can I use this pump in different BMW models? A: Yes, the Dorman 599-962 is designed to fit multiple BMW models. Check the compatibility list or use the garage tool for specific applications.
- Q: How does this pump compare to the original part? A: The Dorman 599-962 offers superior durability with its aluminum housing compared to the original plastic parts, reducing the risk of cracking and leakage.
- Q: Is it safe to install this pump myself? A: Yes, it is generally safe to install the Dorman 599-962 yourself if you have basic automotive skills. Follow the installation instructions carefully for best results.
- Q: How long do I expect this water pump to last? A: The Dorman 599-962 is designed for longevity, thanks to its aluminum construction and rigorous testing, promising extended service life compared to standard pumps.
- Q: What testing has the Dorman 599-962 undergone? A: The Dorman 599-962 has undergone rigorous laboratory and on-vehicle road testing to ensure it matches OEM performance in various conditions.
- Q: Does this pump require any special tools for installation? A: While most basic tools will suffice for the installation of the Dorman 599-962, specific tools may be recommended in the installation guide.