FAQs
Have a question ? We are here to help.
Is the shipping free?
Yes, we offer free standard shipping on all orders within the United States.
When will I receive my item?
Domestic orders typically arrive within 3-5 business days. Delivery times are estimated and may vary depending on your location, weather conditions, or other unforeseen factors.
Can I change or return my item?
We hope you love your purchase, but if you need to make a change or return your item, we’ve got you covered! You can initiate a return or exchange within 30 days of receiving your order. Please ensure the product is in its original condition and packaging. For more information on our return policy, please visit our Returns & Exchanges page.
Frequently Asked Questions
- Q: What is the material of the Thetford Sliding Door Guide Hardware? A: The Thetford Sliding Door Guide Hardware is made of thermoplastic. This durable material is designed for long-lasting performance in sliding door applications.
- Q: What are the dimensions of the Thetford Sliding Door Guide? A: The dimensions are six point eight eight inches in length, four point eight eight inches in width, and two point five inches in height. These measurements ensure it fits various sliding door setups.
- Q: Is the Thetford Sliding Door Guide adjustable? A: No, the Thetford Sliding Door Guide is not adjustable. It is specifically designed for doors up to one and three eighths inches thick.
- Q: How do I install the Thetford Sliding Door Guide Hardware? A: To install, align the guide along the door's edge and secure it using the included hardware. Ensure the door is properly positioned to function smoothly.
- Q: Is the Thetford Sliding Door Guide suitable for my door? A: Yes, it fits doors up to one and three eighths inches thick. This makes it compatible with a wide range of sliding doors.
- Q: Where is the Thetford Sliding Door Guide Hardware made? A: It is made in the USA. The product is manufactured to meet original factory specifications.
- Q: How do I clean the Thetford Sliding Door Guide Hardware? A: To clean, simply wipe it with a damp cloth and mild detergent. Avoid using abrasive cleaners that could damage the thermoplastic material.
- Q: What should I do if the Thetford Sliding Door Guide arrives damaged? A: If it arrives damaged, contact customer service immediately for assistance with returns or replacements. Keep the original packaging for the return process.
- Q: Does the Thetford Sliding Door Guide have a warranty? A: Yes, it typically comes with a limited warranty. Check the product documentation for specific warranty details and coverage.
- Q: Is the Thetford Sliding Door Guide suitable for outdoor use? A: Yes, it is designed for durability, making it suitable for outdoor sliding doors. Ensure proper installation for optimal performance.
- Q: How do I ensure my sliding door works smoothly with the guide? A: Ensure the door is properly aligned and that the guide is securely fastened. Regularly check for debris in the track to maintain smooth operation.
- Q: Can I use the Thetford Sliding Door Guide on heavy doors? A: Yes, it is designed to support standard sliding doors. However, ensure the weight does not exceed recommended limits for optimal performance.
- Q: What color is the Thetford Sliding Door Guide Hardware? A: The color of the Thetford Sliding Door Guide Hardware is tan. This neutral color allows it to blend in with various door styles.
- Q: Is the Thetford Sliding Door Guide a direct OEM replacement? A: Yes, it is a direct OEM replacement. This ensures compatibility and reliability when replacing old or worn-out guides.
- Q: What applications is the Thetford Sliding Door Guide suitable for? A: It is suitable for various furniture applications, particularly in automotive and home settings. Ideal for sliding doors in RVs and trailers.