FAQs
Have a question ? We are here to help.
Is the shipping free?
Yes, we offer free standard shipping on all orders within the United States.
When will I receive my item?
Domestic orders typically arrive within 3-5 business days. Delivery times are estimated and may vary depending on your location, weather conditions, or other unforeseen factors.
Can I change or return my item?
We hope you love your purchase, but if you need to make a change or return your item, we’ve got you covered! You can initiate a return or exchange within 30 days of receiving your order. Please ensure the product is in its original condition and packaging. For more information on our return policy, please visit our Returns & Exchanges page.
Frequently Asked Questions
- Q: What is the weight capacity of the Ultra Series 3500 Tongue Jack? A: The Ultra Series 3500 Tongue Jack has a weight capacity of three thousand five hundred pounds. This makes it suitable for a variety of trailers including travel trailers and utility trailers.
- Q: What are the dimensions of the Ultra Series 3500 Tongue Jack? A: The dimensions are twenty-nine inches in length, eight and a half inches in width, and seven and three-quarters inches in height. This compact size allows for easy installation on most trailers.
- Q: What material is the Ultra Series 3500 Tongue Jack made from? A: The tongue jack is made from alloy steel. This material ensures durability and strength for long-term use.
- Q: How does the Ultra Series 3500 Tongue Jack operate? A: The jack operates with a simple push of a button. It raises and lowers the trailer using a powered system connected to a seven-way RV plug.
- Q: Is the Ultra Series 3500 Tongue Jack suitable for A-Frame trailers? A: Yes, the tongue jack is designed for A-Frame couplers. It fits both two-inch and two and one-quarter inch holes.
- Q: How do I install the Ultra Series 3500 Tongue Jack? A: Installation is straightforward as it easily attaches to preexisting bolts on your trailer. Ensure proper grounding by connecting the positive and negative wires.
- Q: How can I operate the Ultra Series 3500 Tongue Jack if there is no power? A: You can operate the jack manually using the provided crank handle or a nine-sixteenths deep-well socket. These tools are included with the product for your convenience.
- Q: What features enhance the stability of the Ultra Series 3500 Tongue Jack? A: The jack includes a six-inch diameter footplate to prevent sinking or tilting. Tight tolerances are designed to minimize shifting when in use.
- Q: What maintenance is required for the Ultra Series 3500 Tongue Jack? A: Regular maintenance includes greasing the inner rod using the standard patent zerk fitting. This helps prevent common causes of jack failure.
- Q: Does the Ultra Series 3500 Tongue Jack come with a warranty? A: Yes, it comes with a five-year manufacturer's warranty. This warranty covers defects and ensures peace of mind for your purchase.
- Q: What should I do if my Ultra Series 3500 Tongue Jack is damaged upon arrival? A: If the jack arrives damaged, you should contact the retailer immediately to initiate a return or exchange process. Most retailers have policies in place for handling damaged goods.
- Q: Can I use the Ultra Series 3500 Tongue Jack at night? A: Yes, it features dual Site-Lites for maximum visibility when operating in low light conditions. This ensures safe and convenient use during nighttime.
- Q: Is the Ultra Series 3500 Tongue Jack water-resistant? A: Yes, the motor and gear housing are water-resistant. This design protects the components from moisture and enhances durability.
- Q: What is the travel length of the Ultra Series 3500 Tongue Jack? A: The total travel length is twenty-three and a half inches. This includes eighteen inches of standard travel plus an additional five and a half inches from the Quick-Drop leg.
- Q: Does the Ultra Series 3500 Tongue Jack require special tools for installation? A: No, you do not need special tools as it can be installed using common bolts and the included crank handle. Basic tools will suffice for installation.