FAQs
Have a question ? We are here to help.
Is the shipping free?
Yes, we offer free standard shipping on all orders within the United States.
When will I receive my item?
Domestic orders typically arrive within 3-5 business days. Delivery times are estimated and may vary depending on your location, weather conditions, or other unforeseen factors.
Can I change or return my item?
We hope you love your purchase, but if you need to make a change or return your item, we’ve got you covered! You can initiate a return or exchange within 30 days of receiving your order. Please ensure the product is in its original condition and packaging. For more information on our return policy, please visit our Returns & Exchanges page.
Frequently Asked Questions
- Q: What is the collapsed length of the FOX Factory Shox rear shock absorber? A: The collapsed length is seventeen point three four inches. This dimension is crucial for ensuring proper fitment in lifted Jeep Gladiator models.
- Q: What is the extended length of this shock absorber? A: The extended length is twenty-eight point three one inches. This measurement impacts the shock's performance and overall ride quality.
- Q: What is the weight of the FOX Factory shock absorber package? A: The item package weighs twenty-eight point eighty-five pounds. This weight reflects the durable construction of the shock absorber.
- Q: What are the dimensions of the item package for this shock absorber? A: The item package dimensions are thirty-one point seventy-five inches in length, nineteen inches in width, and ten point twenty-five inches in height. These dimensions are essential for shipping and storage.
- Q: What is the model number of this shock absorber? A: The model number is eight eight three dash two six dash zero seven four. This unique identifier helps in finding compatible parts.
- Q: Is this shock absorber suitable for lifted Jeep Gladiator models? A: Yes, it is designed for lifted heights of two to three inches. This makes it a perfect match for lifted Jeep Gladiator vehicles.
- Q: How do I install the FOX Factory shock absorber? A: Installation typically requires a basic set of tools and may involve removing old shocks first. It's advised to follow a professional guide or consult a mechanic for best results.
- Q: Is this shock absorber compatible with other Jeep models? A: No, this shock absorber is specifically designed for the Jeep Gladiator. Always check compatibility before purchase.
- Q: Can I use this shock absorber on a Jeep Gladiator without lift? A: No, it is not recommended for vehicles without a lift. Using it on unlifted models can compromise performance and safety.
- Q: What materials are used in the construction of this shock absorber? A: While the specific materials are not disclosed, FOX Factory products are known for high-quality metal components. This ensures durability and performance.
- Q: How do I maintain the FOX Factory shock absorber? A: Regular inspections for leaks and wear are recommended to maintain performance. Clean the exterior with mild soap and water to prevent dirt buildup.
- Q: What should I do if the shock absorber arrives damaged? A: If the shock absorber is damaged upon arrival, contact customer support immediately for return or exchange options. Ensure to keep the original packaging.
- Q: Do I need to perform any specific care for the shock absorber? A: Yes, keeping it clean and checking for signs of wear can prolong its life. Avoid exposing it to harsh chemicals.
- Q: How long can I expect this shock absorber to last? A: With proper care, it can last for several years. Factors such as driving conditions and maintenance practices will affect its lifespan.
- Q: Is there a warranty on the FOX Factory shock absorber? A: Yes, it typically comes with a manufacturer's warranty. Check the packaging or product details for specific warranty terms.
- Q: Where can I find installation instructions for this shock absorber? A: Installation instructions are often included in the packaging or can be found on the manufacturer's website. It's recommended to follow those guidelines closely.