FAQs
Have a question ? We are here to help.
Is the shipping free?
Yes, we offer free standard shipping on all orders within the United States.
When will I receive my item?
Domestic orders typically arrive within 3-5 business days. Delivery times are estimated and may vary depending on your location, weather conditions, or other unforeseen factors.
Can I change or return my item?
We hope you love your purchase, but if you need to make a change or return your item, we’ve got you covered! You can initiate a return or exchange within 30 days of receiving your order. Please ensure the product is in its original condition and packaging. For more information on our return policy, please visit our Returns & Exchanges page.
Frequently Asked Questions
- Q: What materials are the IXS Hack Race knee guards made from? A: The knee guards are made from forty percent polyester, thirty percent polyurethane, twenty percent nylon, and ten percent elastane. This combination ensures both flexibility and durability.
- Q: What are the dimensions of the IXS Hack Race knee guards? A: The knee guards have a length of four point three three inches, a width of three point nine four inches, and a height of three point two seven inches. These compact dimensions make them easy to wear.
- Q: What is the size of the IXS Hack Race knee guards? A: The knee guards come in size large. They are designed to fit a variety of body shapes comfortably.
- Q: How do I wear the IXS Hack Race knee guards? A: To wear the knee guards, simply use the breathable elastic zipper to slip them on. The FlexZip feature makes them easy to put on and take off.
- Q: Are the IXS Hack Race knee guards suitable for all sports? A: Yes, these knee guards are versatile and can be used for mountain biking, skateboarding, and football. They provide protection across various sports activities.
- Q: Will the IXS Hack Race knee guards fit different leg sizes? A: Yes, they feature an incredible LoopLock fastening system that adjusts for a customized fit. This makes them suitable for a range of knee sizes.
- Q: How should I clean the IXS Hack Race knee guards? A: To maintain the knee guards, wipe them with a damp cloth and let them air dry. Avoid using harsh chemicals to preserve the materials.
- Q: Can I machine wash the IXS Hack Race knee guards? A: No, machine washing is not recommended for the knee guards. Hand washing with mild soap is the best way to keep them clean.
- Q: How should I store the IXS Hack Race knee guards? A: Store the knee guards in a cool, dry place when not in use. Avoid exposing them to direct sunlight to maintain their integrity.
- Q: What sports are best suited for the IXS Hack Race knee guards? A: These knee guards are ideal for mountain biking, cycling, skateboarding, and other sports requiring knee protection. They offer excellent comfort and flexibility.
- Q: Are the IXS Hack Race knee guards suitable for both men and women? A: Yes, the knee guards are designed to be unisex, making them suitable for both men and women. Their flexible design accommodates a range of body types.
- Q: How do the IXS Hack Race knee guards compare to other knee pads? A: The IXS Hack Race knee guards are lightweight and designed for comfort, unlike some bulkier options. They provide excellent protection without sacrificing mobility.
- Q: What if the IXS Hack Race knee guards don't fit? A: If the knee guards do not fit, check the sizing guidelines based on thigh, knee, and calf measurements. Proper sizing ensures optimal performance.
- Q: Is there a warranty on the IXS Hack Race knee guards? A: Yes, the knee guards typically come with a manufacturer's warranty. Check with the retailer for specific warranty details and terms.
- Q: What should I do if I receive damaged IXS Hack Race knee guards? A: If the knee guards arrive damaged, contact the seller immediately for a return or exchange. Most retailers have policies in place for such situations.