FAQs
Have a question ? We are here to help.
Is the shipping free?
Yes, we offer free standard shipping on all orders within the United States.
When will I receive my item?
Domestic orders typically arrive within 3-5 business days. Delivery times are estimated and may vary depending on your location, weather conditions, or other unforeseen factors.
Can I change or return my item?
We hope you love your purchase, but if you need to make a change or return your item, we’ve got you covered! You can initiate a return or exchange within 30 days of receiving your order. Please ensure the product is in its original condition and packaging. For more information on our return policy, please visit our Returns & Exchanges page.
Frequently Asked Questions
- Q: What materials are used in the 509 Kingpin Ignite Heated Lens? A: The lens is made from thermal conductive transparent ITO, which is Indium Tin Oxide. This material allows for effective heating and clarity.
- Q: What are the dimensions of the 509 Kingpin Ignite Heated Lens? A: The lens measures nine point five inches in length, four point five inches in width, and four point five inches in height. This size is designed to fit Kingpin Ignite Goggles perfectly.
- Q: What is the maximum heating temperature of the lens? A: The maximum heating temperature of the lens is one hundred four degrees Fahrenheit. This ensures optimal performance in cold conditions.
- Q: How do I install the 509 Kingpin Ignite Heated Lens? A: To install the lens, carefully remove the old lens from the goggles and place the new lens in its position. Ensure it is secure for proper heating functionality.
- Q: Is the 509 Kingpin Ignite Heated Lens suitable for all Kingpin Ignite Goggles? A: Yes, this lens is specifically designed to fit all Kingpin Ignite Goggles. It's a direct replacement for seamless compatibility.
- Q: Can I use this heated lens in extreme cold conditions? A: Yes, the heated lens is designed for use in cold conditions. Its heating technology helps prevent fogging and keeps visibility clear.
- Q: How should I clean and maintain the heated lens? A: To clean the lens, use a soft, lint-free cloth and a gentle lens cleaner. Avoid abrasive materials to maintain clarity and heating efficiency.
- Q: Is the 509 Kingpin Ignite Heated Lens safe to use? A: Yes, the lens is safe to use as it adheres to safety standards for heated gear. Just ensure proper installation and handling.
- Q: What should I do if the lens arrives damaged? A: If the lens arrives damaged, contact customer support for assistance. They can guide you through the return or replacement process.
- Q: Does this lens come with a warranty? A: Yes, the 509 Kingpin Ignite Heated Lens typically comes with a manufacturer warranty. Check the packaging for specific warranty details.
- Q: How does the thermal conductive transparent ITO technology work? A: This technology uses Indium Tin Oxide to heat the lens evenly, preventing fogging and maintaining visibility in cold weather.
- Q: Is the heated lens suitable for night skiing? A: Yes, the heated lens is suitable for night skiing, as it prevents fogging and enhances visibility in low-light conditions.
- Q: Can the heating function be adjusted? A: No, the heating function of the lens is preset to a maximum temperature of one hundred four degrees Fahrenheit and cannot be adjusted.
- Q: What color is the 509 Kingpin Ignite Heated Lens? A: The lens features a fire mirror clear tint, which provides excellent visibility and reduces glare.
- Q: How long does the heating function last on a full charge? A: The specific duration of the heating function depends on the power source used, but it is designed for prolonged use during cold conditions.
- Q: Is this lens suitable for professional use? A: Yes, the lens is suitable for professional use, especially for winter sports athletes who require reliable performance in extreme conditions.