FAQs
Have a question ? We are here to help.
Is the shipping free?
Yes, we offer free standard shipping on all orders within the United States.
When will I receive my item?
Domestic orders typically arrive within 3-5 business days. Delivery times are estimated and may vary depending on your location, weather conditions, or other unforeseen factors.
Can I change or return my item?
We hope you love your purchase, but if you need to make a change or return your item, we’ve got you covered! You can initiate a return or exchange within 30 days of receiving your order. Please ensure the product is in its original condition and packaging. For more information on our return policy, please visit our Returns & Exchanges page.
Frequently Asked Questions
- Q: What are the dimensions of the KYB 3410084 Excel-G Gas Shock? A: The KYB 3410084 Excel-G Gas Shock measures twenty-four point eight inches in length, two point two inches in width, and two point two inches in height.
- Q: What material is the KYB Excel-G made from? A: The KYB Excel-G is constructed from steel, ensuring durability and strength for optimal performance.
- Q: What is the weight of the KYB 3410084 Excel-G Gas Shock? A: The weight of the KYB 3410084 Excel-G Gas Shock is not specified; please refer to the manufacturer's guidelines for shipping details.
- Q: How do I install the KYB Excel-G shocks? A: To install the KYB Excel-G shocks, lift the vehicle, remove the old shock, and attach the new shock using the provided hardware.
- Q: Is the KYB 3410084 suitable for my Jeep Cherokee? A: Yes, the KYB 3410084 is designed to restore the control and handling of the Jeep Cherokee, making it an ideal choice.
- Q: Do I need any special tools to install the KYB Excel-G? A: Yes, you will need standard automotive tools such as a socket set and possibly a torque wrench for proper installation.
- Q: How should I care for my KYB Excel-G shocks? A: To care for your KYB Excel-G shocks, regularly inspect them for leaks and ensure that the mounting hardware is tight and secure.
- Q: What is the warranty on the KYB Excel-G shocks? A: KYB typically offers a limited warranty on their Excel-G shocks; please check the packaging or manufacturer's website for specific details.
- Q: Can the KYB Excel-G shocks be used for off-road driving? A: Yes, while the KYB Excel-G is primarily designed for on-road comfort, it can handle mild off-road conditions effectively.
- Q: What should I do if my KYB Excel-G shocks arrive damaged? A: If your KYB Excel-G shocks arrive damaged, contact the retailer immediately for a return or replacement process.
- Q: How do I know if my KYB Excel-G shocks are leaking? A: You can check for leaks by inspecting the shock body; if you see oil residue or dampness, it may be leaking.
- Q: Is professional installation recommended for the KYB Excel-G shocks? A: Yes, professional installation is recommended to ensure proper fit and function, especially if you are not experienced with vehicle maintenance.
- Q: How long do KYB Excel-G shocks typically last? A: KYB Excel-G shocks generally last between fifty thousand to one hundred thousand miles, depending on driving conditions.
- Q: What is the difference between KYB Excel-G and other shocks? A: The KYB Excel-G is specifically designed to restore original vehicle performance, while other shocks may focus on enhanced performance or adjustability.
- Q: Are the KYB Excel-G shocks compatible with electronic safety systems? A: Yes, the KYB Excel-G shocks are designed to work with electronic safety systems, maintaining intended vehicle performance.
- Q: What type of vehicles are best suited for the KYB Excel-G shocks? A: The KYB Excel-G shocks are recommended for SUVs and crossovers, particularly for restoring ride quality and handling.