FAQs
Have a question ? We are here to help.
Is the shipping free?
Yes, we offer free standard shipping on all orders within the United States.
When will I receive my item?
Domestic orders typically arrive within 3-5 business days. Delivery times are estimated and may vary depending on your location, weather conditions, or other unforeseen factors.
Can I change or return my item?
We hope you love your purchase, but if you need to make a change or return your item, we’ve got you covered! You can initiate a return or exchange within 30 days of receiving your order. Please ensure the product is in its original condition and packaging. For more information on our return policy, please visit our Returns & Exchanges page.
Frequently Asked Questions
- Q: What are the dimensions of the KYB 3350045 Excel-G Gas Strut? A: The dimensions are twenty-three inches in length, ten inches in width, and eight point eleven inches in height. This size is designed to fit specific vehicle models.
- Q: What type of material is used in the KYB 3350045 Excel-G Gas Strut? A: The KYB Excel-G is made with high-quality components, including a nitrogen gas charge for optimal performance. It ensures durability and reliability in various conditions.
- Q: What is the model number of the KYB Excel-G Strut? A: The model number is three thousand three hundred fifty-four. This identification helps in ensuring the correct part for specific vehicles.
- Q: How do I install the KYB 3350045 Gas Strut? A: Installation involves removing the old strut and replacing it with the KYB Excel-G. Professional assistance is recommended for optimal safety and performance.
- Q: Is the KYB Excel-G suitable for my Toyota RAV4? A: Yes, it is specifically designed to help restore the handling and control of the Toyota RAV4. This makes it an excellent choice for this vehicle.
- Q: Can I install the KYB Excel-G myself? A: Yes, but professional installation is recommended. Proper installation is crucial for maintaining safety and performance.
- Q: How do I maintain the KYB Excel-G Gas Strut? A: Regular inspections are recommended to ensure proper function. Avoiding rough terrains can also help maintain its longevity.
- Q: Is the KYB Excel-G Gas Strut safe for all vehicle types? A: No, it is specifically designed for certain Asian SUVs and Crossovers. Ensure compatibility with your vehicle before purchase.
- Q: What should I do if my KYB Excel-G Strut leaks? A: If leakage occurs, it is essential to replace the strut immediately. A leaking strut can compromise vehicle handling and safety.
- Q: Does the KYB Excel-G have a warranty? A: Yes, KYB typically offers a limited warranty on their products. Check with the retailer for specific terms and conditions related to your purchase.
- Q: How does the KYB Excel-G compare to other struts? A: The KYB Excel-G is known for restoring original vehicle performance, unlike some aftermarket struts that alter handling. This makes it a preferred choice for professionals.
- Q: Is the KYB Excel-G suitable for off-road use? A: It is designed primarily for on-road use. For off-road applications, consider struts specifically designed for rugged terrains.
- Q: What is the expected lifespan of the KYB Excel-G Gas Strut? A: The lifespan can vary based on driving conditions, but they are designed to last several years under normal usage. Regular maintenance can extend their life.
- Q: Are there any special storage requirements for the KYB Excel-G? A: Store in a cool, dry place away from direct sunlight. Proper storage can help maintain the integrity of the gas charge.
- Q: Can I use KYB Excel-G on a vehicle not listed in the specifications? A: No, using it on an incompatible vehicle can lead to poor performance and safety issues. Always verify compatibility before installation.
- Q: What tools do I need to install the KYB Excel-G? A: Basic automotive tools such as wrenches, sockets, and a jack are required. A torque wrench is recommended for proper tightening.