FAQs
Have a question ? We are here to help.
Is the shipping free?
Yes, we offer free standard shipping on all orders within the United States.
When will I receive my item?
Domestic orders typically arrive within 3-5 business days. Delivery times are estimated and may vary depending on your location, weather conditions, or other unforeseen factors.
Can I change or return my item?
We hope you love your purchase, but if you need to make a change or return your item, we’ve got you covered! You can initiate a return or exchange within 30 days of receiving your order. Please ensure the product is in its original condition and packaging. For more information on our return policy, please visit our Returns & Exchanges page.
Frequently Asked Questions
- Q: What material is the Marshall Excelsior MER425-15P RV Thermo Pigtail made of? A: The Marshall Excelsior MER425-15P RV Thermo Pigtail is made of brass. This durable material is designed to withstand outdoor conditions and provide reliable gas flow.
- Q: What are the dimensions of the Marshall Excelsior MER425-15P? A: The dimensions of the Marshall Excelsior MER425-15P are eleven point twenty-six inches in length, five point fifty-one inches in width, and three point five inches in height. These dimensions make it suitable for various RV setups.
- Q: What is the weight of the Marshall Excelsior MER425-15P RV Thermo Pigtail? A: The weight of the Marshall Excelsior MER425-15P RV Thermo Pigtail is zero point seventy-one pounds. This lightweight design allows for easy handling and installation.
- Q: How do I install the Marshall Excelsior MER425-15P RV Thermo Pigtail? A: To install the Marshall Excelsior MER425-15P, connect the Type I Acme connector to your RV's gas supply. Ensure the connections are tight to prevent leaks.
- Q: Can the Marshall Excelsior MER425-15P be used with any RV? A: Yes, the Marshall Excelsior MER425-15P is approved for RV use. It is designed to be compatible with various RV gas systems.
- Q: What is the purpose of the flow-limiting device in the pigtail? A: The flow-limiting device in the Marshall Excelsior MER425-15P is designed to sense excess gas flow. If excessive flow is detected, it will shut down the flow to a maximum of ten standard cubic feet per hour.
- Q: How should I care for the Marshall Excelsior MER425-15P RV Thermo Pigtail? A: To care for the Marshall Excelsior MER425-15P, ensure it is stored in a dry place away from extreme temperatures. Regularly check for gas leaks and signs of wear.
- Q: Is the Marshall Excelsior MER425-15P safe for outdoor use? A: Yes, the Marshall Excelsior MER425-15P is safe for outdoor use. Its durable brass construction is designed to withstand outdoor elements.
- Q: How do I know if the pigtail is functioning properly? A: Check for gas flow when the RV is in use. If the pigtail shuts down the gas flow unexpectedly, it may indicate an excess flow situation.
- Q: Can I return the Marshall Excelsior MER425-15P if it doesn't fit? A: Yes, you can return the Marshall Excelsior MER425-15P if it doesn't fit your RV. Be sure to check the return policy of the retailer.
- Q: What if the pigtail arrives damaged? A: If the Marshall Excelsior MER425-15P arrives damaged, contact the seller immediately for a replacement or refund. Document the damage with photos for reference.
- Q: Does the pigtail come with a warranty? A: Yes, the Marshall Excelsior MER425-15P typically comes with a manufacturer's warranty. Check the packaging or product details for specific warranty information.
- Q: Is this pigtail suitable for high-pressure systems? A: No, the Marshall Excelsior MER425-15P is not designed for high-pressure systems. It is specifically made for standard RV gas supply applications.
- Q: Can I use this pigtail with propane gas? A: Yes, the Marshall Excelsior MER425-15P is compatible with propane gas. It is designed for gas supply applications in RVs.
- Q: What type of connector does the pigtail use? A: The Marshall Excelsior MER425-15P uses a Type I Acme connector. This connector is standard for many RV gas systems.