FAQs
Have a question ? We are here to help.
Is the shipping free?
Yes, we offer free standard shipping on all orders within the United States.
When will I receive my item?
Domestic orders typically arrive within 3-5 business days. Delivery times are estimated and may vary depending on your location, weather conditions, or other unforeseen factors.
Can I change or return my item?
We hope you love your purchase, but if you need to make a change or return your item, we’ve got you covered! You can initiate a return or exchange within 30 days of receiving your order. Please ensure the product is in its original condition and packaging. For more information on our return policy, please visit our Returns & Exchanges page.
Frequently Asked Questions
- Q: What material are the VIWIK Car Floor Mats made from? A: The VIWIK Car Floor Mats are made from one hundred percent thermoplastic elastomer, or TPE. This material is environmentally friendly, odorless, and durable.
- Q: What are the dimensions of the VIWIK Car Floor Mats? A: The dimensions of the VIWIK Car Floor Mats are twenty-nine point zero two inches in length, twenty-two point zero one inches in width, and six point seven inches in height. These dimensions ensure a custom fit for specific car models.
- Q: What is the size range for these floor mats? A: These floor mats are designed specifically for the Ford Fusion models from two thousand seventeen to two thousand twenty and Lincoln MKZ models from two thousand seventeen to two thousand twenty. They provide a perfect fit for these vehicles.
- Q: How do I install the VIWIK Car Floor Mats? A: To install the VIWIK Car Floor Mats, simply place them in the footwell of your vehicle, ensuring that they fit securely against the contours of the floor. The factory retention posts will help keep them in place during use.
- Q: Are these floor mats suitable for all weather conditions? A: Yes, these floor mats provide all-weather protection. They are designed with raised ridges and channels that effectively contain liquids, dirt, and debris for easy cleanup in any weather.
- Q: Can I use these floor mats in snowy conditions? A: Yes, the VIWIK Car Floor Mats are effective in snowy conditions. Their design helps to capture snow, mud, dirt, and liquids to keep your vehicle clean.
- Q: How should I clean the VIWIK Car Floor Mats? A: To clean the VIWIK Car Floor Mats, simply remove them from your vehicle and rinse them with water. For tougher stains, use mild soap and a soft brush, then rinse thoroughly.
- Q: Do these floor mats come with a warranty? A: Yes, the VIWIK Car Floor Mats come with a warranty. The brand also offers excellent after-sales support for any assistance needed.
- Q: Are the VIWIK Car Floor Mats safe for children and elderly passengers? A: Yes, the floor mats are designed with non-slip features and raised ridges for safe driving. They are suitable for children and elderly passengers to walk on freely.
- Q: How do the raised ridges benefit the VIWIK Car Floor Mats? A: The raised ridges help to keep debris contained on the mats, preventing slipping and ensuring safety while driving. They also facilitate easy cleaning.
- Q: Can these floor mats be used in vehicles other than Ford and Lincoln? A: No, these floor mats are custom-fit specifically for the Ford Fusion and Lincoln MKZ models from two thousand seventeen to two thousand twenty. Other vehicles may not fit properly.
- Q: Is the TPE material used in the mats eco-friendly? A: Yes, the TPE material is environmentally friendly. It is designed to be durable while also being free from harmful odors.
- Q: What if the VIWIK Car Floor Mats arrive damaged? A: If the floor mats arrive damaged, you should contact the brand's customer service for assistance. They provide support for returns and exchanges.
- Q: Will the mats move around while driving? A: No, the mats are designed with factory retention posts that keep them securely in place. They will not shift during normal driving conditions.
- Q: Are the VIWIK Car Floor Mats easy to install? A: Yes, the VIWIK Car Floor Mats are very easy to install. Just place them in your vehicle's footwell and ensure they fit the contours of the floor.
- Q: What colors do the VIWIK Car Floor Mats come in? A: The VIWIK Car Floor Mats are available in black. This color is ideal for seamlessly blending with most vehicle interiors.