FAQs
Have a question ? We are here to help.
Is the shipping free?
Yes, we offer free standard shipping on all orders within the United States.
When will I receive my item?
Domestic orders typically arrive within 3-5 business days. Delivery times are estimated and may vary depending on your location, weather conditions, or other unforeseen factors.
Can I change or return my item?
We hope you love your purchase, but if you need to make a change or return your item, we’ve got you covered! You can initiate a return or exchange within 30 days of receiving your order. Please ensure the product is in its original condition and packaging. For more information on our return policy, please visit our Returns & Exchanges page.
Frequently Asked Questions
- Q: What are the main benefits of using the Dorman 599-962 Electric Engine Water Pump? A: The Dorman 599-962 Electric Engine Water Pump features an upgraded aluminum housing that enhances durability compared to the standard plastic design, reducing the risk of cracks and leaks. It also has an updated printed circuit board that improves compatibility with the factory engine control module, ensuring reliable performance.
- Q: Is the Dorman 599-962 compatible with my BMW model? A: To determine compatibility, you can enter your vehicle's make, model, and trim level into the garage tool. This pump is designed for select BMW models, including the 1 Series, 3 Series, 5 Series, 6 Series, 7 Series, X3, X4, X5, X6, and Z4, across various years.
- Q: How does the Dorman 599-962 improve upon the original water pump design? A: The Dorman 599-962 improves upon the original design by replacing the prone-to-crack plastic cover with robust aluminum, which helps extend the service life of the pump. Additionally, it features enhanced electronics with a purposefully designed circuit board for better integration.
- Q: What kind of testing has the Dorman 599-962 undergone? A: The Dorman 599-962 Electric Engine Water Pump has undergone rigorous laboratory and on-vehicle road testing, validating its dimensions, connector fitment, flow rates, and thermal shock durability, ensuring that it meets or exceeds OEM performance standards.
- Q: How do I install the Dorman 599-962 Electric Engine Water Pump? A: Installation of the Dorman 599-962 Electric Engine Water Pump should be carried out by a qualified mechanic or automotive technician. It's crucial to follow the manufacturer's installation guidelines to ensure proper fitment and functionality.