FAQs
Have a question ? We are here to help.
Is the shipping free?
Yes, we offer free standard shipping on all orders within the United States.
When will I receive my item?
Domestic orders typically arrive within 3-5 business days. Delivery times are estimated and may vary depending on your location, weather conditions, or other unforeseen factors.
Can I change or return my item?
We hope you love your purchase, but if you need to make a change or return your item, we’ve got you covered! You can initiate a return or exchange within 30 days of receiving your order. Please ensure the product is in its original condition and packaging. For more information on our return policy, please visit our Returns & Exchanges page.
Frequently Asked Questions
- Q: What is the size of the Unity Automotive Complete Strut Assembly? A: The Unity Automotive Complete Strut Assembly measures six inches in length, twenty-six inches in width, and six inches in height. This size ensures a proper fit for your vehicle.
- Q: What vehicles are compatible with this strut assembly? A: This strut assembly is compatible with the two thousand six to two thousand thirteen Lexus IS250 and the two thousand eleven to two thousand thirteen Lexus IS350. It is specifically designed for all-wheel drive models.
- Q: What components are included in the strut assembly? A: The strut assembly includes a top mount, bearing plate, bumper, insulators, and coil spring. These preassembled components facilitate a smooth installation process.
- Q: How do I install the Unity strut assembly? A: To install the Unity strut assembly, first lift your vehicle and remove the old strut. Then, position the new assembly in place and secure it with the provided hardware. No specialty tools are required.
- Q: Is this strut assembly suitable for all Lexus IS models? A: No, this strut assembly is not suitable for rear-wheel drive, sport suspension, or convertible models of the Lexus IS. Ensure your model is compatible before purchasing.
- Q: What benefits does a preassembled strut assembly offer? A: A preassembled strut assembly simplifies the installation process and eliminates the need for specialty tools. It also ensures that all components are new and designed to work together.
- Q: How can I maintain the strut assembly after installation? A: To maintain the strut assembly, regularly inspect it for any signs of wear or damage. Additionally, ensure that all bolts are tightened according to manufacturer specifications.
- Q: What is the warranty on the Unity Automotive strut assembly? A: Unity Automotive typically offers a warranty for their strut assemblies, but the exact terms may vary. Check with the retailer for specific warranty details prior to purchase.
- Q: Can I use this strut assembly on my rear-wheel drive Lexus? A: No, this strut assembly is not designed for rear-wheel drive Lexus models. It is intended solely for all-wheel drive vehicles.
- Q: How does this strut assembly improve my vehicle's ride quality? A: This strut assembly restores your vehicle's factory ride height and provides a stable, comfortable ride. Proper installation of quality components significantly enhances driving comfort.
- Q: What if I receive a damaged strut assembly? A: If you receive a damaged strut assembly, you should contact the retailer immediately to initiate a return or exchange. Most retailers have policies in place for damaged items.
- Q: Is professional installation recommended for this strut assembly? A: While professional installation is not required, it is recommended if you are unfamiliar with automotive repairs. A professional can ensure the assembly is correctly installed.
- Q: Are there any specific tools needed for installation? A: No specialty tools are required for the installation of this strut assembly. Basic hand tools should suffice for a successful installation.
- Q: What types of driving conditions is this strut assembly designed for? A: This strut assembly is designed for standard driving conditions and aims to restore factory ride quality. It is ideal for daily commuting and light driving.
- Q: Can I install this strut assembly myself? A: Yes, you can install this strut assembly yourself if you have basic mechanical skills and tools. The preassembly allows for a more straightforward installation.
- Q: Is this strut assembly safe for my vehicle? A: Yes, this strut assembly is designed for safety and reliability, ensuring that it meets or exceeds industry standards for performance and quality.