FAQs
Have a question ? We are here to help.
Is the shipping free?
Yes, we offer free standard shipping on all orders within the United States.
When will I receive my item?
Domestic orders typically arrive within 3-5 business days. Delivery times are estimated and may vary depending on your location, weather conditions, or other unforeseen factors.
Can I change or return my item?
We hope you love your purchase, but if you need to make a change or return your item, we’ve got you covered! You can initiate a return or exchange within 30 days of receiving your order. Please ensure the product is in its original condition and packaging. For more information on our return policy, please visit our Returns & Exchanges page.
Frequently Asked Questions
- Q: What is the weight of the complete strut assembly? A: The complete strut assembly weighs approximately twenty-three pounds. This weight ensures durability and stability in your vehicle's suspension system.
- Q: What are the dimensions of the strut assembly? A: The strut assembly measures twenty-three point five two inches in length, eleven point zero four inches in width, and ten point zero eight inches in height. These dimensions are designed for optimal fitment.
- Q: What materials are used in the strut assembly? A: The strut assembly is made from high-quality automotive materials designed for strength and longevity. This includes sturdy metal components that ensure reliability.
- Q: Is the strut assembly easy to install? A: Yes, the strut assembly is engineered for a trouble-free installation. It comes preassembled, eliminating the need for specialty tools or complex setup.
- Q: Does the strut assembly fit other vehicle models? A: Yes, this assembly is compatible with the 2013 to 2019 Buick Encore and the 2013 to 2019 Chevrolet Trax. Always verify compatibility with your specific vehicle model.
- Q: How do I install the strut assembly? A: To install the strut assembly, begin by removing the old strut, then position the new assembly in place. Secure it according to your vehicle's specifications for a stable fit.
- Q: Does the strut assembly restore factory ride height? A: Yes, this strut assembly restores your vehicle's factory ride height. This ensures a stable and comfortable ride similar to when the vehicle was new.
- Q: What tools do I need for the installation? A: You may only need basic hand tools for the installation, as the assembly is preassembled. No specialty tools are required, making it a hassle-free repair.
- Q: How should I maintain the strut assembly? A: To maintain the strut assembly, regularly inspect the components for wear and tear. Ensure all mounting hardware is secure and check for any fluid leaks.
- Q: Can the strut assembly be used in front wheel drive vehicles? A: No, this strut assembly excludes front wheel drive vehicles. It is specifically designed for all-wheel drive applications.
- Q: What is the warranty on the strut assembly? A: The strut assembly typically comes with a limited warranty. Check with the manufacturer for specific details regarding coverage and duration.
- Q: What should I do if the strut assembly arrives damaged? A: If the strut assembly arrives damaged, contact customer support immediately for return instructions. Ensure you have your order details ready for a smooth process.
- Q: Is this strut assembly suitable for off-road driving? A: Yes, the strut assembly is designed to withstand various driving conditions, including light off-road use. However, it is best suited for regular road conditions.
- Q: How do I know if I need to replace my struts? A: Signs that you may need to replace your struts include excessive bouncing, uneven tire wear, or poor handling. If you notice these issues, consider evaluating the strut assembly.
- Q: Does this strut assembly improve ride quality? A: Yes, the strut assembly is engineered to provide a stable and comfortable ride. It helps to absorb shocks and improve overall driving experience.
- Q: Are there any special care instructions for this strut assembly? A: No special care instructions are required. Regularly inspect for any visible damage and ensure the mounting hardware remains tight to maintain performance.