FAQs
Have a question ? We are here to help.
Is the shipping free?
Yes, we offer free standard shipping on all orders within the United States.
When will I receive my item?
Domestic orders typically arrive within 3-5 business days. Delivery times are estimated and may vary depending on your location, weather conditions, or other unforeseen factors.
Can I change or return my item?
We hope you love your purchase, but if you need to make a change or return your item, we’ve got you covered! You can initiate a return or exchange within 30 days of receiving your order. Please ensure the product is in its original condition and packaging. For more information on our return policy, please visit our Returns & Exchanges page.
Frequently Asked Questions
- Q: What is the weight capacity of the Equal-i-zer hitch head? A: The Equal-i-zer hitch head supports a maximum trailer weight of fourteen thousand pounds. This makes it suitable for a wide range of towing applications.
- Q: What materials is the Equal-i-zer hitch head made of? A: The Equal-i-zer hitch head is constructed from alloy steel. This material provides durability and strength for heavy-duty towing.
- Q: What are the dimensions of the Equal-i-zer hitch head? A: The Equal-i-zer hitch head has a length of twelve point zero one inches, a width of ten inches, and a height of nine point zero two inches. These dimensions ensure compatibility with various towing setups.
- Q: How do I install the Equal-i-zer hitch head? A: To install the Equal-i-zer hitch head, first attach it to the shank and secure it to your vehicle’s hitch receiver. Follow the manufacturer's guidelines for proper installation and safety.
- Q: Is the Equal-i-zer hitch head suitable for my vehicle? A: Yes, the Equal-i-zer hitch head is designed for vehicles that can handle a maximum weight of up to fourteen thousand pounds. Check your vehicle's towing capacity before use.
- Q: Can I use the Equal-i-zer hitch head with any trailer? A: Yes, the Equal-i-zer hitch head can be used with various trailers as long as they fall within the maximum weight capacity. Ensure proper compatibility with your specific trailer type.
- Q: How do I maintain the Equal-i-zer hitch head? A: To maintain the Equal-i-zer hitch head, regularly inspect it for wear and tear and keep it clean to prevent rust. Store it in a dry place when not in use.
- Q: Is there a warranty for the Equal-i-zer hitch head? A: Yes, the Equal-i-zer hitch head comes with a limited lifetime warranty. This warranty covers defects in materials and workmanship under normal use.
- Q: How should I store the Equal-i-zer hitch head? A: Store the Equal-i-zer hitch head in a cool, dry place, away from moisture and harsh conditions. This helps prolong its lifespan and functionality.
- Q: What if my Equal-i-zer hitch head arrives damaged? A: If your Equal-i-zer hitch head arrives damaged, contact customer support for assistance. They will guide you through the return or exchange process.
- Q: What is the difference between the Equal-i-zer hitch head and other hitches? A: The Equal-i-zer hitch head features dual points of rotational friction to resist trailer sway, unlike many standard hitches that lack this feature. This enhances towing stability.
- Q: Can I use the Equal-i-zer hitch head for off-road towing? A: Yes, the Equal-i-zer hitch head can be used for off-road towing, provided the trailer remains within the weight limits specified. Ensure your towing setup is appropriate for off-road conditions.
- Q: Are the arms and hitch ball included with the Equal-i-zer hitch head? A: No, the arms and hitch ball are not included with the Equal-i-zer hitch head. You will need to purchase these components separately for complete functionality.
- Q: Is the Equal-i-zer hitch head made in the USA? A: Yes, the Equal-i-zer hitch head is proudly made in the USA. This emphasizes quality manufacturing and adherence to strict standards.
- Q: What color is the Equal-i-zer hitch head? A: The Equal-i-zer hitch head is available in black. This color is both practical and aesthetically pleasing for various towing setups.