FAQs
Have a question ? We are here to help.
Is the shipping free?
Yes, we offer free standard shipping on all orders within the United States.
When will I receive my item?
Domestic orders typically arrive within 3-5 business days. Delivery times are estimated and may vary depending on your location, weather conditions, or other unforeseen factors.
Can I change or return my item?
We hope you love your purchase, but if you need to make a change or return your item, we’ve got you covered! You can initiate a return or exchange within 30 days of receiving your order. Please ensure the product is in its original condition and packaging. For more information on our return policy, please visit our Returns & Exchanges page.
Frequently Asked Questions
- Q: What are the dimensions of the Dorman 937-958 Door Lock Actuator Motor? A: The actuator measures six point six nine inches in length, five point one two inches in width, and four point five three inches in height.
- Q: What vehicles are compatible with this door lock actuator? A: This actuator is compatible with various Audi and Porsche models, including Audi A1, A4, A5, and Porsche Boxster from specific years.
- Q: Is this part a direct replacement for my vehicle's actuator? A: Yes, this part is engineered to provide a direct replacement for the stock actuator on select Audi and Porsche models.
- Q: How is the Dorman actuator tested for quality? A: This actuator has undergone extensive quality and safety testing, including simulated crash testing under government guidelines.
- Q: What material is used for the Dorman Door Lock Actuator? A: The specific material is not mentioned, but it is designed for durability and reliability in automotive applications.
- Q: How do I install the Dorman Door Lock Actuator? A: Installation requires removing the old actuator and connecting the new one according to your vehicle's specifications, which can vary by model.
- Q: Is this actuator suitable for my Audi A4 model? A: Yes, if your Audi A4 falls within the years 2011 to 2015, this actuator is designed to fit.
- Q: Can I use this actuator for more than one vehicle? A: This actuator is specifically designed for certain Audi and Porsche models; verify compatibility for each vehicle before use.
- Q: How do I ensure the actuator fits my specific vehicle? A: To ensure fit, input your vehicle make, model, and trim level into the garage tool before purchasing.
- Q: What kind of testing has the actuator undergone? A: The actuator has undergone cycle testing in an actual vehicle door to verify its effectiveness and long-lasting performance.
- Q: How do I clean and maintain the door lock actuator? A: There are no specific cleaning instructions provided, but regular inspections for wear can help maintain its performance.
- Q: Is the Dorman actuator safe to use? A: Yes, it has undergone extensive safety testing to ensure reliable performance in automotive applications.
- Q: What should I do if the actuator arrives damaged? A: If the actuator arrives damaged, contact the seller for return instructions and warranty options.
- Q: Does the Dorman actuator come with a warranty? A: Yes, it typically comes with a manufacturer's warranty; check the seller's details for specific terms.
- Q: How do I troubleshoot installation issues with the actuator? A: If you encounter issues during installation, refer to your vehicle's service manual or contact a professional for assistance.
- Q: Will this actuator work with my Porsche Cayman? A: Yes, the actuator is compatible with specific model years of Porsche Cayman, including 2014 to 2016.