FAQs
Have a question ? We are here to help.
Is the shipping free?
Yes, we offer free standard shipping on all orders within the United States.
When will I receive my item?
Domestic orders typically arrive within 3-5 business days. Delivery times are estimated and may vary depending on your location, weather conditions, or other unforeseen factors.
Can I change or return my item?
We hope you love your purchase, but if you need to make a change or return your item, we’ve got you covered! You can initiate a return or exchange within 30 days of receiving your order. Please ensure the product is in its original condition and packaging. For more information on our return policy, please visit our Returns & Exchanges page.
Frequently Asked Questions
- Q: What material is the FOX Factory Shock made of? A: The FOX Factory Shock is made of aluminum. This material is known for its lightweight and durability, making it ideal for high-performance applications.
- Q: What are the dimensions of the FOX Factory Shock? A: The dimensions are eighteen point four inches in collapsed length and thirty point five inches in extended length. It has a width and height of approximately forty-one point one two inches and two point seven five inches, respectively.
- Q: Is this shock absorber intended for lifted vehicles? A: Yes, this shock absorber is designed for lifted heights of three point five to four inches. It is specifically engineered to optimize performance for lifted Jeep Wranglers.
- Q: How do I install the FOX Factory Shock? A: To install the FOX Factory Shock, first lift the vehicle, then remove the old shocks. Attach the new shocks at the specified points and ensure they are securely fastened. Follow the manufacturer's guidelines for torque specifications.
- Q: Will this shock fit my Jeep Wrangler? A: Yes, this shock fits various models of the Jeep Wrangler. It is designed to meet original part specifications, ensuring compatibility with your vehicle.
- Q: Can I use these shocks on other vehicles? A: Yes, these shocks can fit various makes and models, depending on the specific lift height. Always check compatibility with your vehicle's specifications before purchasing.
- Q: How do I maintain the FOX Factory Shock? A: To maintain the FOX Factory Shock, regularly inspect for leaks or damage. Clean the shock body to remove dirt and debris, and ensure all mounting hardware is secure.
- Q: Are these shocks safe for off-road use? A: Yes, these shocks are designed for high durability and performance, making them suitable for off-road conditions. They are built to withstand the rigors of rough terrains.
- Q: What is the warranty on the FOX Factory Shock? A: The FOX Factory Shock typically comes with a warranty, but specific terms may vary. It's best to check with the manufacturer or retailer for detailed warranty information.
- Q: How should I store these shocks if not in use? A: If not in use, store the shocks in a cool, dry place away from direct sunlight. Ensure they are kept upright to prevent damage to the seals.
- Q: Can I return the FOX Factory Shock if it doesn't fit? A: Yes, most retailers offer a return policy if the shock does not fit. Be sure to keep the original packaging and receipt for a smooth return process.
- Q: What should I do if the shock arrives damaged? A: If the shock arrives damaged, contact the retailer immediately for assistance. Most companies have a process for handling damaged products and ensuring replacements.
- Q: Are the FOX Factory Shocks suitable for daily driving? A: Yes, these shocks are suitable for daily driving as well as off-road performance. They provide a comfortable ride quality while maintaining durability.
- Q: Do these shocks require any special tools for installation? A: Yes, installing the FOX Factory Shock may require basic automotive tools such as wrenches and sockets. Refer to the installation guide for specific tool recommendations.
- Q: What is the collapsed and extended length of the shocks? A: The collapsed length is eighteen point four inches and the extended length is thirty point five inches. These measurements are crucial for ensuring proper fitment on lifted vehicles.
- Q: Will these shocks improve my vehicle's handling? A: Yes, these shocks are designed to enhance handling and stability, especially for lifted vehicles. They improve overall performance during both on-road and off-road driving.