FAQs
Have a question ? We are here to help.
Is the shipping free?
Yes, we offer free standard shipping on all orders within the United States.
When will I receive my item?
Domestic orders typically arrive within 3-5 business days. Delivery times are estimated and may vary depending on your location, weather conditions, or other unforeseen factors.
Can I change or return my item?
We hope you love your purchase, but if you need to make a change or return your item, we’ve got you covered! You can initiate a return or exchange within 30 days of receiving your order. Please ensure the product is in its original condition and packaging. For more information on our return policy, please visit our Returns & Exchanges page.
Frequently Asked Questions
- Q: What are the dimensions of the ICON Aftermarket A/C Shroud? A: The dimensions are forty inches in length, twenty-eight and a half inches in width, and six and a half inches in height. This size is designed to fit various Dometic Penguin Air Conditioners.
- Q: What air conditioner models does this shroud fit? A: It fits eleven thousand, thirteen thousand five hundred, and fifteen thousand BTU Dometic Duo-Therm Penguin Air Conditioners. This compatibility ensures optimal performance and cooling.
- Q: What color is the ICON A/C shroud? A: The color is polar white. This neutral shade blends well with most RV or outdoor setups.
- Q: How do I install the ICON Aftermarket A/C Shroud? A: You attach it using the original hardware from your existing air conditioner. Please note that the hardware is not included with the shroud.
- Q: Is this shroud suitable for all BTU models of the Dometic Penguin? A: Yes, it is suitable for eleven thousand, thirteen thousand five hundred, and fifteen thousand BTU models. However, it's particularly recommended for the fifteen thousand BTU models for enhanced cooling.
- Q: Can I use this shroud for other brands of air conditioners? A: No, this shroud is specifically designed for Dometic Duo-Therm Penguin Air Conditioners. Using it on other brands may not provide a proper fit.
- Q: How should I clean the ICON A/C Shroud? A: You can clean it with mild soap and water. Avoid using abrasive cleaners to maintain its finish.
- Q: Is the ICON Aftermarket A/C Shroud weather resistant? A: Yes, it is designed to withstand outdoor elements. This durability helps protect your air conditioner from harsh weather conditions.
- Q: What if my shroud arrives damaged? A: If it arrives damaged, you should contact the seller for a replacement or refund. Most sellers provide a warranty for defective items.
- Q: Is there a warranty on the ICON A/C Shroud? A: Yes, it typically comes with a manufacturer's warranty. Check with the seller for specific terms and conditions.
- Q: How does this shroud improve air conditioning performance? A: The shroud is vented on the left side for extra cooling. This feature is particularly beneficial for fifteen thousand BTU models, enhancing overall performance.
- Q: What materials is the ICON A/C Shroud made from? A: The material specifics are not disclosed, but it is designed for durability and weather resistance. This ensures long-lasting use in outdoor environments.
- Q: Does the shroud come with installation instructions? A: Yes, it typically includes general installation instructions. However, ensure you have the original hardware for a proper setup.
- Q: Is the shroud easy to remove for maintenance? A: Yes, the shroud can be easily removed using the original hardware. This allows for convenient access to your air conditioner for maintenance.
- Q: Can this shroud be used with other accessories? A: Yes, it can be used with other Dometic accessories as long as they are compatible with the Penguin Air Conditioners. Always check for compatibility before purchasing.
- Q: What should I consider before purchasing the shroud? A: Ensure that your air conditioner model is compatible with this shroud. Also, consider the overall dimensions to confirm a proper fit.