FAQs
Have a question ? We are here to help.
Is the shipping free?
Yes, we offer free standard shipping on all orders within the United States.
When will I receive my item?
Domestic orders typically arrive within 3-5 business days. Delivery times are estimated and may vary depending on your location, weather conditions, or other unforeseen factors.
Can I change or return my item?
We hope you love your purchase, but if you need to make a change or return your item, we’ve got you covered! You can initiate a return or exchange within 30 days of receiving your order. Please ensure the product is in its original condition and packaging. For more information on our return policy, please visit our Returns & Exchanges page.
Frequently Asked Questions
- Q: What are the dimensions of the ICON Holding Tank? A: The dimensions are eighteen and a half inches by twenty-two and a half inches by six inches. This compact size makes it suitable for various installations.
- Q: What is the capacity of the ICON Holding Tank? A: The tank has a capacity of eight US gallons. This allows for sufficient waste storage in a manageable size.
- Q: What material is the ICON Holding Tank made from? A: The tank is made from polyethylene, a durable and weather-resistant material. This ensures long-lasting performance in various conditions.
- Q: How do I install the ICON Holding Tank? A: To install, connect the preinstalled three-inch drain fitting to your existing plumbing. Ensure the tank is securely positioned and level.
- Q: Can I use this tank for both left-end and bottom drain applications? A: Yes, the tank can be used for both left-end and bottom drain configurations. This versatility enhances its usability.
- Q: What should I do if I encounter issues during installation? A: If you face issues, consult the installation manual for guidance. You can also reach out to customer support for assistance.
- Q: How should I maintain the ICON Holding Tank? A: Regularly check for leaks and clean the exterior with mild soap and water. This will help maintain its condition and functionality.
- Q: Is the ICON Holding Tank safe for outdoor use? A: Yes, the tank is designed for outdoor use. Its polyethylene construction provides resistance to UV rays and weather elements.
- Q: How do I clean the inside of the ICON Holding Tank? A: To clean the inside, use appropriate cleaning agents that are safe for polyethylene. Rinse thoroughly to prevent residue buildup.
- Q: What is the warranty on the ICON Holding Tank? A: The product typically comes with a manufacturer's warranty. Check the specifications or contact the manufacturer for warranty details.
- Q: How does this tank compare to other waste water tanks? A: This tank offers a balance of capacity, durability, and ease of installation compared to similar models. It's ideal for residential use.
- Q: Is the ICON Holding Tank suitable for RV use? A: Yes, this tank is suitable for RV applications. Its capacity and size are perfect for accommodating waste disposal needs in recreational vehicles.
- Q: What if the tank arrives damaged? A: If the tank arrives damaged, contact customer service immediately to initiate a return or replacement process. Provide photos for reference.
- Q: Are the level sensors included with the tank functioning? A: Yes, the tank includes four preinstalled level sensors that help monitor waste levels. This feature enhances user convenience.
- Q: Can I install this tank myself, or do I need a professional? A: You can install it yourself if you have basic plumbing knowledge. However, hiring a professional ensures proper installation.
- Q: What are the operational temperature limits for the tank? A: The tank is designed to operate within a wide range of temperatures. Typically, it can handle temperatures from freezing to hot summer conditions.