FAQs
Have a question ? We are here to help.
Is the shipping free?
Yes, we offer free standard shipping on all orders within the United States.
When will I receive my item?
Domestic orders typically arrive within 3-5 business days. Delivery times are estimated and may vary depending on your location, weather conditions, or other unforeseen factors.
Can I change or return my item?
We hope you love your purchase, but if you need to make a change or return your item, we’ve got you covered! You can initiate a return or exchange within 30 days of receiving your order. Please ensure the product is in its original condition and packaging. For more information on our return policy, please visit our Returns & Exchanges page.
Frequently Asked Questions
- Q: What vehicles are compatible with the OEM Ford Carplay USB Hub Module? A: The OEM Ford Carplay USB Hub Module is compatible with various Ford models equipped with Sync 3, including 2017-2022 Ford F-350, F-250, and F-150, as well as 2018-2022 Ford Expedition and 2018-2022 Ford EcoSport. If your vehicle is not listed, please contact us with your VIN for compatibility verification.
- Q: Do I need to update my vehicle's Sync version to use this product? A: Yes, it is essential to update your vehicle's Sync 3 to the latest version for the OEM Ford Carplay USB Hub Module to function correctly. Not all vehicles have the same updates, so checking the Ford website with your VIN for compatibility is recommended.
- Q: How does the OEM Ford Carplay USB Hub Module enhance my vehicle's functionality? A: The OEM Ford Carplay USB Hub Module unlocks Apple Carplay functionality in your Sync 3 equipped vehicle, allowing for a seamless integration of your iPhone with your car's infotainment system, enabling access to apps, navigation, and music.
- Q: What should I do if I encounter issues after installation? A: If you experience any issues after installing the OEM Ford Carplay USB Hub Module, ensure that your Sync 3 is updated to the latest version. If problems persist, please reach out to us with your VIN for assistance or consult your local Ford dealer.
- Q: What is included with the OEM Ford Carplay USB Hub Module? A: The OEM Ford Carplay USB Hub Module includes the hub itself, but no additional items are included beyond what is shown in the images. If you have questions about your application or need clarification, please contact us.