FAQs
Have a question ? We are here to help.
Is the shipping free?
Yes, we offer free standard shipping on all orders within the United States.
When will I receive my item?
Domestic orders typically arrive within 3-5 business days. Delivery times are estimated and may vary depending on your location, weather conditions, or other unforeseen factors.
Can I change or return my item?
We hope you love your purchase, but if you need to make a change or return your item, we’ve got you covered! You can initiate a return or exchange within 30 days of receiving your order. Please ensure the product is in its original condition and packaging. For more information on our return policy, please visit our Returns & Exchanges page.
Frequently Asked Questions
- Q: What are the dimensions of the TRQ Rear Shock Absorber Set? A: The TRQ Rear Shock Absorber Set measures eleven inches in length, twenty-four point zero two inches in width, and five inches in height. These dimensions ensure a precise fit for compatible vehicles.
- Q: How many pieces are included in the TRQ Rear Shock Absorber Set? A: The set includes two pieces: one rear driver side shock absorber and one rear passenger side shock absorber. This ensures complete coverage for your vehicle's rear suspension.
- Q: What is the model number of the TRQ Rear Shock Absorber Set? A: The model number of this shock absorber set is SBA42912. This identifier helps in finding the correct replacement parts for your vehicle.
- Q: How do I install the TRQ Rear Shock Absorber Set? A: To install the TRQ Rear Shock Absorber Set, follow the DIY video guides provided by TRQ for step-by-step instructions. These videos simplify the installation process for better accessibility.
- Q: Is the TRQ Rear Shock Absorber Set compatible with my vehicle? A: Yes, this shock absorber set is compatible with the 2010 to 2015 Mercedes-Benz GLK350 and 2013 to 2015 Mercedes-Benz GLK250. Always verify fitment using the Amazon Garage feature.
- Q: What tools do I need for the installation of the TRQ Rear Shock Absorber Set? A: Common tools required for installation include a socket set, wrenches, and potentially a jack for lifting the vehicle. Ensure you have these tools ready before starting the installation.
- Q: How do I care for the TRQ Rear Shock Absorber Set? A: To maintain the TRQ Rear Shock Absorber Set, regularly inspect for leaks and ensure all mounting hardware is secure. Keeping the components clean will also extend their lifespan.
- Q: Are there any safety precautions I should take during installation? A: Yes, always use safety goggles and gloves while working on your vehicle. Ensure the vehicle is securely lifted and supported before attempting any installations.
- Q: What should I do if the TRQ Rear Shock Absorber Set arrives damaged? A: If the shock absorber set arrives damaged, contact customer support immediately for a replacement or return. Keep all original packaging for the return process.
- Q: What is the warranty on the TRQ Rear Shock Absorber Set? A: The TRQ Rear Shock Absorber Set typically comes with a limited warranty covering manufacturing defects. Check the specific warranty details provided at the time of purchase.
- Q: Can I return the TRQ Rear Shock Absorber Set if it doesn't fit? A: Yes, you can return the TRQ Rear Shock Absorber Set if it doesn't fit, provided it is in its original condition. Always review the return policy before purchasing.
- Q: What makes TRQ a trusted brand for replacement parts? A: TRQ has over twenty-five years of experience providing direct-fit replacement parts known for their quality and reliability. Their commitment to customer service enhances their trustworthiness.
- Q: Is this shock absorber set suitable for DIY installers? A: Yes, the TRQ Rear Shock Absorber Set is designed for easy installation, making it suitable for DIY installers. The included DIY video resources guide you through the process.
- Q: What reference numbers are associated with the TRQ Rear Shock Absorber Set? A: The reference numbers for this shock absorber set include KYB: five hundred fifty-three thousand eight hundred eighty-six and Unity Automotive: two hundred fifty-seven thousand eighty.
- Q: Does the TRQ Rear Shock Absorber Set require modification for installation? A: No, the TRQ Rear Shock Absorber Set is designed as a direct replacement, ensuring a precise fit without the need for modifications. This simplifies the installation process.